Description |
Responsibilities
Customer Service Representative (Tampa Call Center) Training Classes will begin in January 2010. Looking for a challenging career with unlimited potential for growth? Then it's time to consider Verizon Wireless. We believe in peak performance, and that means more than just striving to be the best * it means being the best. We're a confident and powerful team of individuals who feel part of something special, and drive towards the goals we set high for ourselves. You too? Then you might be perfect for a career as a Verizon Wireless Customer Service Representative. In this role, you will handle a high volume of inbound customer calls; research and resolve billing inquiries; explain products and services; troubleshoot service equipment issues; and prioritize and organize daily follow-ups to ensure timely resolution. You will also evaluate customer concerns and resolve problems to the customer's satisfaction. Bilingual candidates (Spanish/English) are highly desirable. Additional Information: All candidates must be available to work any shift between the operation hours of 6:00am to 11:00pm 7 days a week. Work schedules may fluctuate on a weekly basis, with a two-week advance notice.
It takes dedicated, hard-working people like you to provide the nation's best, most reliable wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.
We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.
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Requirements |
We're looking for individuals who are great on the phone - that's where you'll do most of your work - and who are serious multi-taskers. If you're adept at working between multiple computer screens and have good technical skills, then you'll thrive in this structured work environment. At least one year of customer service experience is required.Preferred candidates will have an associate's degree (or equivalent work experience) and relevant experience, including on-line customer contact. Excellent oral/written communication, problem-solving, analytical and troubleshooting skills are essential, as is a working knowledge of computers and keyboard data entry.In return for all of your efforts, we'll be very proud to offer you comprehensive benefits that are truly Total Rewards, including: award-winning training, a competitive salary, medical/dental/vision from day one, 401(k), work-life programs, phone discounts, generous tuition assistance, and limitless opportunities for advancement.
We are an equal opportunity employer m/f/d/v.
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